Refund policy
We want you to be happy with your order. If something isn't right, contact us at jason@jasonkimberley.com and we'll help.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.
Faulty, damaged or incorrect items
Please check your order when it arrives. If an item is faulty, damaged in transit, or not what you ordered, email us with your order number and a photo of the problem. We'll arrange a replacement or a full refund, including any shipping costs, at no cost to you.
Change of mind (30 days)
If you change your mind, you can request a return within 30 days of receiving your item. To be eligible, the item must be unused and unworn, in the same condition you received it, in its original packaging, with proof of purchase. Sale items and gift cards can't be returned for change of mind.
How to return an item
- Email jason@jasonkimberley.com with your order number and the item you'd like to return.
- If your return is accepted, we'll send you a return shipping label and instructions. Items sent back without first contacting us can't be accepted.
- Send the item to: PO Box 1062, Windsor VIC 3181, Australia .
European Union: 14-day right of withdrawal
If your order is delivered to the European Union, you have the right to cancel your order within 14 days of receiving it, for any reason and without giving a justification. Items must be returned unused and in their original condition. Contact us at the email above to start a withdrawal.
Refunds
Once we receive and inspect your return, we'll email you to confirm whether the refund is approved. Approved refunds are made to your original payment method within 10 business days. Your bank or card provider may take a few extra days to process it. If you haven't received your refund within 15 business days of approval, please contact us.
Exchanges
The quickest way to get a different item is to return the original (where eligible) and place a new order.